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| About Us | Wushu Direct was founded by dedicated Martial Artists who identified a real need to provide a place where people could choose from a broad range of high quality marial arts equipment and accessories sourced directly from the finest manufacurers in the world.
Our product range is constantly growing but our aims remain the same - We do not stock or supply any item that we would not use ourselves - We only supply what we consider to be the best.
At Wushu Direct we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@wushudirect.co.uk
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| Making A Purchase | NOTICE:
We do not sell weapons to any person under the age of 18, certain items will only be sold to qualified or licensed individuals, if in doubt please enquire prior to purchasing.
We recommend all Martial Arts training weapons must be used under strict supervision of an instructor or a qualified individual, club or organisation to prevent injury. If purchases of weapons are made on behalf of persons under 18 years old the purchasing adult takes full and complete responsibility for the provision of correct tuition and training to avoid injury - we recommend that Minors are never left unattended whilst engaged in Martial Arts Weapon practice.
If you are making a purchase from outside of the United Kingdom please ensure that you are legally allowed to buy and import the goods, some countries impose additional charges on certain kinds of goods at the time of import, this is not payable by us - payment is the responsibility of the purchaser, some countries simply do not allow import of certain goods, it is your responsibility to check !
We cannot be held responsible for any charges that you, the purchaser, incur once the goods have been dispatched by Wushu Direct.
Making a purchase from Wushu Direct is very simple.
To order just browse our Catalog, and click on the 'Add to Order' button for any items that you wish to buy, these will be put into a shopping cart.
After you have finished your selection, click on the 'Order' button and you will be asked for a few details that we need to be able to satisfy the order.
We accept online credit card payment including Visa and MasterCard. If you are shopping from North America place your order and your credit card company will convert the transaction to US Dollars or your own currency.
If you select any order method other than the Secure Online Credit Card payment method via SECPay then you will need to forward your remittance or card details to Wushu Direct prior to your order being dispatched, please make all cheques / postal orders payable to Wushu Direct and forward to the address given at the foot of your online invoice including a copy of the invoice for our reference or quoting the invoice number from the top of the invoice on the reverse of the cheque.
All items remain the property of Wushu Direct until those items are shipped.
Wushu Direct reserve the right to cancel or amend any order without any notice to the purchaser prior to shipment of the purchased items.
Backordered items are possibly not charged until they are shipped. You may send your credit card information via phone, fax, and snail mail or over the Internet.
Please note that actual products may vary from the illustrations given on the Wushu Direct website.
Wushu Direct retain the right to replace a specific branded product with an equivalent item of another brand, equivalent meaning in price and quality. In the case that an equivalent item in unavailable we will contact the purchaser and make alternative arrangements.
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| Shipping And Handling | Currently we are only delivering items within the UK and Europe.
On this website shipping is calculated by the weight and length of items that you purchase, each item has had a shipping weight allocated to it and the combined value of all of the items in your order are compared with your delivery address and a shipping charge is calculated.
It is important that you select the correct shipping band for your location or prefered delivery type:
UK Mainland Standard Courier is a standard service from the Post Office/Parcel Force and on average takes between 2 and 5 days for goods to be delivered from the time of dispatch.
Please note though that while most items are delivered in 2 to 3 days, delivery can take up to 10 days.
If you have ordered any of the following items please select the ' Long or Heavy' option within you Area band as your shipping method:
Long or Heavy shipping items:
All items from the Long Weapons Section.
Wooden Dummies
We feel that this is the fairest way of charging shipping because all of the savings are passed onto you, the customer. Beware of competitor sites offering 'FREE SHIPPING' - in our experience there is no such thing as a free lunch - you will find that the initial price of the product has probably been increased to accommodate a shipping charge so by the time you have ordered a number of items you are actually paying too much for your shipping.
Depending on the items that your order contains we may contact you to arrange a suitable delivery time and date to ensure that someone is present to accept delivery and to sign for any goods delivered, this is especially applicable for goods such as Wooden Dummy's or Long Training Weapons etc....
We strive to keep the shipping charges current and are altered as soon as we receive notification of change from our courier.
Our website uses an intelligent shipping calculation engine so that if your order exceeds 10kg in weight the order is split into multiple packages and the shipping is re-calculated to save you money, especially on European or International orders.
We do not charge a handling fee on any of our goods or services.
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| Delivery Schedule | We endeavor to deliver your order right away but due to a number of our goods being directly imported there may be a delay, if this is the case we will contact you and advise accordingly.
For UK delivery we will normally dispatch your order to you within 2 to 3 working days, from then it depends on your local UK hub - we generally find that most deliveries arrive within 2 to 3 working days of dispatch.
European Delivery generally takes from 3 to 8 working days.
International orders are generally received in less than 12 days.
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| Back Orders | If your item is not in stock, we will back order for you.
You will always be contacted with the option to cancel your order if you would rather not wait. |
| Credit Card Security | Our Credit card authorisation system is via SECPay and as such uses the SECPay Authentication and encryption system thus ensuring your information is transmitted securely and safely to the payment gateway.
No credit card details are ever held in clear text on our web site or within our database. |
| Guarantee | We guarantee your satisfaction.
All of our products come with a 10-day no quibble guarantee subject to the goods being in the identical condition that you received them - all goods are subject to inspection which could take up to 7 days.
If the purchaser returns goods for refund the carriage charges are always the responsibility of the sender - no refund or credit will be provided by Wushu Direct for any expenses incurred in the return of goods..
We cannot be held responsible for circumstances outside of our control.
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| Reaching Us | If you need to reach us:
registered office:
28 Linden Farm Drive
Countesthorpe
Leicester
LE8 5SX
tele. +44 (0) 7946 806756
fax. +44 (0)871 2420269
e. sales@wushudirect.co.uk
Please note that we are not a high street store and we do not keep stocks of any weapons or supplies at our offices, all of our stocks are warehoused by our chain of dedicated suppliers and supplied directly from stock.
To protect the privacy of our customers we do not under any circumstances ever allow any member of the general public access to our offices or other premises so please do not request this. |
| Privacy Policy | Wushu Direct have never knowingly and do not intend to disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, these are only active for the duration of the session and are removed from your computer when you leave Wushu Direct.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy | We support a full returns policy for goods that do not reach your expectations with the following provisions/exclusions:
If the goods you are returning are faulty, are of a lesser quality than expected or are damaged upon receipt we will exchange them for alternative/equivalent items of the same or approximate value or provide you with a full refund allowing for the exclusions listed below.
If you made payment online by Credit Card then we may have to charge you a reverse payment charge depending on your bank therefore the amount credited to your card may actually be the price of your initial purchase less the reverse payment charge.
If the purchaser returns goods for refund the carriage charges are always the responsibility of the sender - no refund or credit will be provided by Wushu Direct for any expenses incurred in the return of goods under any circumstances.
We provide an easily accessible sizing chart for the ordering of clothing and footwear. If you have ordered an item where the size is incorrect but the product is not in any way defective we cannot be held responsible and we may charge an exchange fee for an alternative size, this is entirely at the discretion of Wushu Direct.
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| Remittance Terms | All online orders are payable according the method of payment selected.
For account holders terms of payment are in accordance with the terms laid out in your agreement form. |
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